Common Billing Questions

How does billing work with Shopify Plus stores? 

Each live store under your Shopify Plus subscription needs a separate subscription to Custom Fields. Reach out to the support team regarding multi-store discounts.

The app can be used for free forever on your Plus store's development or QA environments. One paying store is required in order to be granted any free development stores.  Please note, this only applies to Shopify Plus customers.  

Refer to the "Free for Development Stores" article referenced below.

Can you extend my evaluation period?

We do not have any systems in place to change evaluation periods for individual customers. Consider using a Development Store to extend your trial indefinitely. Not all apps support Development Stores but Custom Fields does.

Can I get a refund?

Refunds are granted through Shopify on a case-by-case basis.  

Can you cancel my account for me?

We cannot cancel accounts for customers. Shopify does not allow us access to do this for you. Instead, you'll need to handle this yourself. For help, check out Shopify's user guide, https://help.shopify.com/manual/apps/working-with-apps#uninstall-an-app